Coronavirus

WE ARE HERE FOR YOU

BITCO wants to take this opportunity to remind all of our valued customers, agency partners, vendors, and employees that we are here for you.

Earlier this week, BITCO Insurance Companies took the following actions to ensure the safety of all of our stakeholders while also minimizing any interruptions of service to our external and internal customers:

Our business contingency plan was put into place allowing a majority of our employees to establish the capability to work remotely. This allows us to maintain our service levels while also allowing us to follow good "social distancing" practices. This plan continues to be monitored daily and includes:
- Daily conference calls/email communications to identify service issues and solve perceived deficiencies.
- Constant communication between our Home Office and our 15 Branch locations.
- Claims Reporting Services remain fully functional – We ensure prompt setup and servicing of claims.
- Premium Audit Services and Risk Control Services are being maintained by phone/email.
- All non-essential business travel has been suspended through the end of April.

While this is a learning experience for us all, some things are bound to come up that we didn't think about. With that said, we take our commitment to you very seriously. We appreciate your patience and your understanding as we adapt to this challenging environment. Please don't hesitate to reach out to us. We are here for you and we care about your concerns.

Thank you for placing your trust in us! It's "Business as Usual" for BITCO!

Vince-Lamb-Photo

Vince Lamb

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CEO and President

BITCO Insurance Companies continue to monitor the developments related to the coronavirus and its impact on our employees, our agents and our customers. We will continue to take additional actions in accordance with the recommendations from The Centers for Disease Control(CDC), regional government agencies, and state departments of insurance.

This page is meant to serve as our customers' resource pertaining to COVID-19 notices pertaining to BITCO's strategic operations including our policy issuing companies of BITCO General Insurance Corporation and BITCO National Insurance Company. To see state specific information pertaining to the state you are located in please click on the tab(s) below.

State-Specific COVID-19 Information

BITCO Insurance Companies and our policy-issuing companies of BITCO General Insurance Corporation and BITCO National Insurance want all our business property and casualty policyholders in Colorado to have payment flexibility to maintain coverage during the disruption caused by the novel coronavirus (COVID-19) outbreak. Until further notice, upon request by Colorado policyholders, BITCO Insurance Companies will extend premium grace periods for 60 days, suspend any cancellation stemming from non-payment of premium, and defer non-renewals. No late payment fees will be charged. In situations where policies would expire absent these accommodations, BITCO Insurance Companies will provide a continuation of coverage.

To minimize interpersonal contact and ensure prompt receipt of your premium, we encourage you to utilize BITCO's available electronic payment options, ACH and wire transfers. Please contact Steve Agey, CPCU, Executive Vice President of Marketing and Field Operations at Steve.Agey@bitco.com or call 563.232.0230 for further information on these options and other accommodations.

While we want to work with policyholders to provide some relief with respect to payment timing and coverage availability, BITCO Insurance Companies are not waiving the premium owed for the risks insured.