Personally Identifiable Information We Collect through our Website and Mobile Applications

We collect personal information through our website to investigate, process and settle claims. Such information may include name, address, phone number, email, and health information reported in connection with an injury claim.

How We Share Personally Identifiable Information Collected through our Website and Mobile Applications

We may share your personal information with service providers who assist us in investigating, processing and settling claims. These service providers include claims adjusters and investigators, attorneys and related legal support professionals, and medical or health care providers.

BITCO Does Not Sell Your Personal Information

Though we collect and transfer personally identifiable information for specific business purposes, we do not sell it.

Right to Access and Correction

To access the personally identifiable information collected through our websites or mobile applications, send a signed written request to us at the following address: or 3700 Market Square Circle, Davenport, IA 52807. Include your name, address, along with your policy or account number if you have one. For your protection, we may use reasonable means to verify your identity prior to sending you this information.  If you believe that any information about you is inaccurate, you may notify us in writing about any correction, amendment or deletion you believe should be made. We will carefully review your request and, where appropriate, make the necessary change.

Do Not Track Disclosure

“Do not track” is a technology that enables users to opt-out of tracking by websites they do not visit. We do not disclose personal information to third parties for their own marketing purposes. Additionally, we do not collect personal information from your online activities over time and across other websites or online services and we do not allow third parties to use these technologies on our sites. Because we do not use these technologies, we currently do not monitor, respond or take any action to web browser “do not track” signals or other similar mechanisms.

Changes to our Privacy Notice

If we make any material changes to our privacy practices the Privacy Notice will be updated by posting the revised version of this Notice to BITCO's website under the Privacy Notice link on the website homepage. The updated Privacy Notice is effective as of the date listed at the top of this document. By accessing any of our products, services, websites or mobile applications after this date you agree to the terms of our Privacy Notice as of the last effective date however, we will honor the terms that were in effect when we first gathered data from you. 

Contact Us

If you have any questions regarding our Privacy Notice or practices, please contact us (call: 800.475.4477; email:; regular mail: 3700 Market Square Circle, Davenport, IA 52807).